FAQs

Frequently Asked Questions


We hope you find the answer to your questions below. If not, please get in touch at sales@elite-athlete.com.au. We’d love to help.

Bottles

What type of glass is used ?

Elite Athlete are made from top of the line borosilicate glass, rather than the more commonly used, and cheaper to produce, soda-lime glass. Borosilicate glass is stronger, more durable, and offers greater resistance to temperature changes, making it a great choice for portable glass water bottles. Think Pyrex, this is the king of glass in every aspect.

Could the glass break?

Even though the glass is strong and durable, however it’s still glass so you should take care. Our bottles are also encased in a food grade silicon sleeve for added protection.

Quality

All products bottles are quality inspected prior to shipment. Every box is opened and checked. 

What is the mixer ball made of?

Polished 316 (surgical-grade) food grade stainless steel.

 

Ordering 

Will I receive an order confirmation?

Yes, you should receive a confirmation email within a day of order placement. You will also receive a shipment confirmation with a tracking number once your package has been dispatched. 

Why did you call me to verify order information?

We may contact you with questions about your shipping address, to ensure that your order is processed correctly. 

Which delivery address should I use?

NO Po Boxes. 

Orders are ‘Signature Required on Delivery’ which means you will need to sign for the goods. 

Can I order in bulk?

Yes. Please contact us at sales@elite-athlete.com.au to discuss orders in excess of 10 bottles.

What payment options are there?

PayPal and Credit Card and Direct Deposit

Where can I purchase?

Online and via select retailers. We are adding to our list of stockists all the time so please let us know if you are a retailer who would like to stock our products or you’d like to recommend a retailer. 

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